Refund Policy

At Zaivana, customer satisfaction is our top priority! If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Eligibility for Returns & Exchanges

You can request a return or exchange if:

• The product is damaged, defective, or incorrect upon delivery.
• You notify us within 48 hours of receiving the product.
• The product is unused, in its original condition and packaging.

2. Refund Process

Once we receive the returned item and verify its condition, we will process your refund or exchange within 5-7 business days.

3. How to Initiate a Return?

📞 Call/WhatsApp: 0328-4837012

📧 Email: shop@zaivana.com

📍 Website: Zaivana

💖 Thank you for shopping with Zaivana! We strive to provide high-quality products and the best customer experience.